Refund policy

🔄 Returns & Refunds Policy

At Snackorbite, we take hygiene and food safety very seriously. Since our Chin-Chin is an edible product, we cannot accept returns once an order has been shipped. However, we are committed to ensuring that every customer has an amazing experience with us.

 

Eligible Refunds & Replacements:

We will happily issue a refund or replacement in the following cases:

✅ Damaged Products: If your order arrives damaged due to shipping issues, please contact us within 48 hours with clear photos, and we’ll make it right.

✅ Incorrect Orders: If you receive the wrong flavour or size, please notify us within 48 hours, and we will arrange for a replacement.

 

Non-Refundable & Non-Returnable Items:

⛔ Opened or Partially Consumed Items – Due to food safety regulations, we cannot accept returns of opened products.
⛔ Change of Mind – Since Chin chin is perishable, we cannot offer refunds or exchanges if you simply change your mind.
⛔ Orders Not Collected on Time – If an order is delayed due to incorrect shipping details or missed delivery attempts, we cannot be held responsible for refunds.

 

How to Request a Refund or Replacement

If you experience any issues with your order, simply:

📩 Email us at returns@snackorbite.co.uk within 48 hours of receiving your order.
📸 Attach videos or photos of the issue (if applicable).
📌 Provide your order number and a brief explanation of the problem.

We will review your request within 24 hours and provide a solution as quickly as possible.

 

Our Promise to You

We stand by the quality of our products and want you to snack with confidence. If something isn’t right, we’re here to fix it—because every bite of Snackorbite Chin chin should be a joyful experience!